If you are planning to visit Jakarta or Bali, most likely you will need to get a Visa on Arrival when you arrive at the airport. This means yet another admin work you need to do upon arrival.
You’ll be glad to know, that starting November 2022 you can apply for Visa on arrival online before you physically arrive in Indonesia! This could potentially save you some time from having to line up to pay for Visa on arrival at the airport.
In this post, I’ll detail how to apply for this electronic Visa on Arrival through the official website made by the Indonesian government. Don’t trust any other website when they say they’ll get you electronic VoA! They’re likely a third-party website that will charge you extra, or worse, steal your identity.
- Do I need Visa on Arrival (VOA) to enter Indonesia?
- What is Indonesia e-VOA?
- Do I qualify for Indonesia e-VOA?
- Where can I apply for Indonesia e-VOA?
- How can I apply for Indonesia e-VOA?
- How early should I apply for Indonesia e-VOA?
- What if I made a mistake on my e-VOA application?
- Extending your Indonesia e-VoA
- Known Errors when Applying for e-VOA
- Do you actually need e-VOA?
Do I need a Visa on Arrival (VoA) to enter Indonesia?
Most likely, yes.
Unless you hold a passport from a Southeast Asia country (which is part of ASEAN), you will need a Visa on Arrival (VoA) to enter Indonesia. This means you’ll have to pay Rp 500,000 for a visa each time you enter Indonesia. As the name suggested, the visa can be obtained on arrival at the airport.
➡️ Check the list of countries eligible to apply for Indonesia VoA here.
What is Indonesia e-VoA?
e-VoA is short for electronic visa on arrival. It is a process that will let you apply for a Visa on Arrival (Visa B213) electronically online, even before you arrive at the airport in Indonesia. This will save you time as you won’t need to line up again to obtain and pay for VoA once you reach the airport in Indonesia.
VoA will grant you 30 days of stay in Indonesia which can be extended once for another 30 days. One benefit if you have e-VoA, is that the extension can be done online through the MOLINA website.
Do I qualify for Indonesia e-VoA?
E-VoA can only be obtained by citizens of a certain country. If you hold a passport from these countries, you can apply for e-VoA. Take note that you will also need a passport with at least 6 months of validity.
Where can I apply for Indonesia e-VoA? (Beware of scammers!)
First of all, ONLY apply through MOLINA. This is the OFFICIAL, ONE AND ONLY, DIRECT website of the Indonesian government immigration.
Don’t use any other link! There are some third-party agents out there posing as the official website, but they’ll just scam you by charging you more, or worse, they might steal your identity.
You should only be paying Rp 519,500 for your e-VoA. This consists of Rp 500,000 for the e-VOA plus a 3% credit card fee of Rp 19,500.
How can I apply for Indonesia e-VoA?
If you qualify for e-VoA and want to get it before you arrive in Indonesia, here is what you need to do:
1. Go to the MOLINA website
First and foremost, go to the MOLINA website. Again, this is the OFFICIAL link from the Indonesian government. Don’t use any other link!
Make sure you use an email you have access to – the visa will be sent to your email as a PDF.
Sign up for MOLINA Account: You don’t need to sign up for an account to complete an application, but I highly suggest signing up for an account at MOLINA, for the benefits I am going to list below.
Signing up for an account could benefit you in many ways:
- If you anticipate that you’ll be coming back to Indonesia, you don’t have to keep providing your details each time you need a visa to Indonesia. You’ll be able to re-use the same MOLINA account for your future trips to Indonesia.
- Signing up for an account seems to circumvent some of the payment issues some users are facing. You can see this many examples of such issues reported in the comments section of this post.
- If you made a mistake on your application (except for your passport number), you might be able to fix your details if you had registered for an account.
2. Prepare the necessary documents
When applying for the visa online, have the following documents ready. You will need to provide them during the application process:
- A photo of the applicant – which needs to be in a 4:6 ratio and at least 400×600 pixels in size
- A scan of the applicant’s passport biodata – I just took a photo of the passport biodata and it worked fine!
When uploading your passport, the system will attempt to fill in the details for you. Make sure to double-check the data filled in, ESPECIALLY the passport number, as the system may make an error. You might need to pay for another visa when you arrive if the details used are not correct.
Parents take note! If you sign up for a MOLINA account, you will need separate accounts for each person, even for infants and kids. You cannot apply for your kids under your account. Hopefully, they’ll make this process easier in the future.
3. Apply for your visa on arrival
In MOLINA, if you are not creating an account, simply go through the visa wizard and select the type of visa you want.
But if you have registered for an account, log in to your MOLINA account with the credentials you’ve set in Step 1. Then, create an application for a visa on arrival by clicking on “Application” on the main navigation and then the “+ Add” button.
Save your MOLINA account credential – You’ll need to do this for each separate trip you’ll be making to Indonesia if you decide to apply for e-VOA for those trips. So, remember your username and password!
Fill out the form that comes after, indicating your mode of transport and arrival. You’ll also need to provide an address where you’ll be staying. We were staying at multiple hotels in Indonesia, but I’ve just provided the first hotel and it went through fine.
4. Providing your accommodation address
Great news, the visa application form has been updated, and providing your accommodation address has become much easier than before. All you have to do is provide the 5-digit postal code of your accommodation in Indonesia, and the rest of the fields will be automatically filled in.
But in some cases, the postal code provided by the hotel or by searching through Google is not correct. If you get an error that says the postal code cannot be found, you can first try confirming the correct postal code with your accommodation. If that still doesn’t work, scroll down to the Known Errors when Applying for e-VOA section below where I described how I solved the error.
5. Make visa fee payment by credit card
After the application has been created, you’ll need to make the visa fee payment by credit card, and it’s important to note the credit card needs to be 3DS (3D Secure) enabled.
To make a payment, go back to the “Application” tab, then click on the transaction number of the application you’ve just created.
Once you are inside the transaction, scroll down to “Payment Information“, click on the “Make a payment” button, and provide your credit card number on the next page.
Again, make sure that your card has a 3DS or “3D Secure System” and that it is open to international transactions.
The cost for e-VOA is Rp 519,500. Due to the credit card processing fee (3.9%), it is slightly more expensive than paying with cash on arrival (which is only Rp 500,000). However, if you ask me, the cost is worth it! And really, Rp 19,500 translates to less than $2.
It might take some time for the payment to be complete and that’s normal. Once the payment is successful, remember to DOWNLOAD the receipt or print the payment success page, just in case your visa did not get issued.
Some people have commented that they aren’t able to pay for their e-VoA using their credit card because it keeps getting rejected. If this keeps happening, try calling your bank as it is very likely the rejection happens on the bank’s side. They may not be allowing international transactions. If it still doesn’t work, you can consider using Wise debit card or virtual card to make the payment.
6. Receive your e-VoA PDF in your email or download your e-VoA
Once your payment has been confirmed, you’ll receive your e-VoA via email, or you can go back to the Application page again and download your e-VoA PDF from there.
Keep a soft copy of your e-VoA somewhere that you can access if you need to. You can also print it out. Though in my case, they never asked to see a printout of my e-VoA document.
And that’s all really!
7. But there is more! Customs declaration
Aside from your visa, you can also complete your customs declaration online. I highly recommend doing this before you arrive in Indonesia, since this is not an optional step – you’ll be asked to complete the same online form when you arrive.
Make sure you complete this before boarding your flight to Indonesia and keep a screenshot of the QR code you get after completion. You’ll be asked to scan this QR code upon arrival at the airport in Indonesia before you can exit the airport.
How early should I apply for Indonesia e-VoA?
The e-VoA is only valid for 60 days, so don’t apply too early! However, don’t apply too late as well as there are some processing time involved. I applied one day before my arrival and thankfully everything went smoothly. I got my e-VoA PDF in my email within minutes.
What if I made a mistake on my e-VoA application?
If you had signed up for an account at MOLINA and applied for your e-VoA through the account, you might be able to still edit some information on your MOLINA profile by editing your profile in the account, and it will be reflected on the e-VOA PDF. You just have to re-download the PDF from your MOLINA account.
If this does not work, you can try sending an email to [email protected] and ask for assistance.
In my case, I accidentally specified the wrong gender and I was worried it would cause issues on arrival. Thankfully I was able to edit my MOLINA profile to flip the gender. When I re-downloaded the e-VOA PDF from my MOLINA account, it reflected the correct updated gender.
Extending your Indonesia e-VoA
An e-VoA is valid for a stay of up to 30 days and can be extended once for another 30 days.
I haven’t had to extend my visa myself, so I can’t vouch for the experience. However, when I checked my past visas on my MOLINA account, I was able to see an option to extend my visa, provided it is still valid.
If you did not create an account when you applied for your e-VoA, I am not sure what that experience would look like.
Known Errors when Applying for e-VOA
When it works, the e-VOA system is great. But when you start to encounter errors, it could get frustrating. Here are a few errors I’ve encountered:
1. Missing Payment Link
Applying for e-VoA in my experience was… slightly frustrating on my first trip. There was a glitch and I was not able to load the payment link. However, I waited an hour and the link magically worked. I was able to access the payment link and make payments even after the countdown had expired. I received the e-VoA PDF shortly after payment was made.
2. The “Data Postal Code not found” error
Sometimes, inputting the postal code provided by your hotel leads to an error. How do you solve this error? Thankfully there is a website that holds a database of Indonesian postal codes, and they provide the correct postal codes!
For example, I was going to Telunas Private Island in the Riau islands of Indonesia. The address provided to me by Google was: Baloi Persero, Jalan Anggrek Luar No.23, Sugie, Moro, Karimun Regency, Riau Islands 29442, Indonesia. But when I input “29442” as the postal code into the visa application form, I get the dreaded “Data Postal Code not found” error.
So let’s break down the address:
- “Sugie” is the district
- “Moro” is the village
- “Karimun Regency” is the city
- “Riau Islands” is the province
I went to the postal code database website and started by searching for “Riau Island”. I clicked on the link for “Riau Islands” on the far right column under province. This takes me to a page with all postal codes for cities under Riau islands. From there, I simply clicked on “Karimun” which is the city that I’m going to. Next, I clicked on “Sugie”, which is the district where Telunas Private Island is located, and I got the postal code “29663”
When I put this into the visa form, it works! I was able to proceed to get the visa.
But… Do you actually need e-VoA?
I have used e-VoA four times so far. I went to Bali in November 2022, a few weeks after the e-VoA system was rolled out, and then to Jakarta in March 2023 and on some weekend getaways to Bintan and Batam sometime in 2023.
Upon arrival at Ngurah Rai Airport in Bali, I was so grateful I took the time to apply for the e-VoA. There was a long line for a Visa on Arrival, while there was practically nobody at the immigration line. It took us less than 5 minutes to clear immigration since we did not need to queue for Visa on Arrival.
In the Jakarta Airport and the Bintan and Batam ports, however, there was no line for a visa on arrival when I arrived on a Friday afternoon, so in the end I didn’t need to apply online ahead of time – I could have just done visa on arrival.
So TLDR: based on my experience, it’s only worth it to apply for e-VoA if you’re going to Bali, where there are likely more international tourists who need a visa on arrival. But if you’re going to places frequented by SEA nationals (like Bintan or Batam), you probably don’t need to get e-VoA. SEA nationals are exempted from visa requirements so chances are there are not going to be many people applying for a visa on arrival.
Are you visiting Bali?
If you’re entering Bali on or after 14 February 2024, you will need to pay a tourism tax of Rp 150,000 per person (US $9.60 at the time of writing). To make your arrival easier in Bali, you’ll be able to pre-pay the tax online – Visit the Love Bali website to do so.
This only applies if you’re visiting Bali, NOT other parts of Indonesia like Jakarta or the Riau Islands.
And that’s all I know about Indonesia’s electronic visa on arrival. I hope it helps 🙂
The website for creating an account is really crappy. I tried numerous times using several different email accounts, but never received an email for activating the account. I gave up and waited until we were within 90 days of arriving in Bali before applying for the EVOA. I spent more time trying to get an account created than it took for me to just apply for and pay for the visas I needed for my wife and myself. With that being said, applying for the visa was no walk in the park either.
The site did not like the scan of the information page for my passport so I had to rescan it… Then when I got to a later page in the process, it wanted my passport again, this time in PDF format!!! What gives? Sheesh.
Even though there is a statement on the page that the form will be pre-filled using a scan of the passport image that was upload, that was definitely not the case. I had to fill out all of the fields on one of the intermediate pages and then verified all of the fields on the following page which had a field that was not present on the prior page. This was the “Passport Issue Date” mentioned in an earlier posting. This date was set to the current date.
Public Service Announce – CAREFULLY VALIDATE EVERY FIELD ON THE FORM BEFORE SUBMITTING
I created a batch for my wife and myself. Then the fun starts with paying.
I proceeded to pay for my application, with the primary US credit card we for our expenses. The payment was rejected because the card company apparently does not support 3DS (3D Secure). Luckily it allowed me to enter a different credit card number and I was able to complete the payment transaction after completing the security steps that were present by the card company.
My visa was approved right away and I received an email with the visa attached to it and also a link in the email to also download it. The problem is that the link URL is invalid.
I then attempted to pay for my wife’s application using the same card and ended up with a status of “Payment Failed” with no way to try paying for the application with a different card. I called my credit card company to determine why the payment was rejected. I was told the rejection was due to an address mismatch. Nowhere in the security flow I was following was I prompted to enter a postal code or anything.
I ended up just creating a new application for my wife and was able to pay successfully. Got the email right away with the visa attached and the bad URL for downloading it.
There really is no need to download the visa since a softcopy is attached to the email, but sheesh, poor QA on the part of the development team to have an invalid URL in the email.
Here is a URL that folks might find useful, especially if they have somehow deleted their emails from Indonesia Immigration after successful submission of their application. You can use it to locate your batch/batches and see what the status is.
https://molina.imigrasi.go.id/web/find-batch
Need to enter
– Passport number
– Nationality
– Date of Birth
hey kenneth. thank you for taking the time to write down all these tips! It is indeed a frustrating process which was what prompted me to write this post 😓 glad you got the visa in the end. Have a safe trip and hope you’ll have an amazing time in Bali!
Thank you!!
One thing I forgot to mention is the if you are using a VPN, you may need to disable it if you are unable to connect to specific sites.
For example I was getting a 403 Forbidden error when trying to connect to the Love Bali site where you can pay the tax in advance https://lovebali.baliprov.go.id/home
Hi Melissa, Thanks for a great article which really helped with my B1 E-VOA application. I agree creating an account makes sense as you can come back later to update and pay. I would advise anyone who is a British Citizen to select United Kingdom as their Nationality as selecting British Subject didn’t offer a B1 30 day visa option and there was no way I could go back and edit the Nationality field. In addition, initially there was no Passport Date of Issue field for me to complete but later on the system defaults my passport issue date to today’s date which of course then had to be corrected. Eventually I found it easier to create individual applications for my wife and myself against my account. Only when they both appeared correctly in my Batch list to then move on to pay for them separately using my WISE visa card which finally all worked out OK. Thanks again.
Hey Foxmeister – Thanks for sharing your experience! The website indeed is a bit buggy sometimes 🙁 Glad you have it figured out though. Hope you will have a good time in Indonesia.
Hi my malik from India
I was extend my visa online I paid also but when I upload my return ticket it shows 404 forbidden then I go tangrang immigration they also check but they said systam have problem what should I do now tomorrow 16/08/2024 will expire my visa
Hi!
I have an Iranian passport and when I try to get an E-visa, it fails!
It’s because of my nationality or I should go through another link?
Hey Shadi, yes I think Iran is not on the list of nationalities allowed to get e-visa unfortunately.
Hi Melissa,
you have provided great amount of information about bali. Such a great writeup, easy to understand. Thanks for that.
I am from india, planning to visit bali this August 2024. when i checked for E-visa i do see two options of visa.
1) tourist single entry visitor visa – 60 days
2) B1 – Tourist visa.
As you have mentioned, we have to pick B1. but the 1st option seems to be cheaper. can we go with the 1. what would be difference ?
Hey Ramesh! As I understand it, the single entry visa is Rp 1,500,000. The B1 option is Rp 500,000. It is not cheaper than B1. I would only recommend the single entry visa if you are planning on staying in Bali for more than 30 days but less than 60 days.
thanks for that! much helpful.
Hi Melissa,
My husband and I are going to Indonesia this July 2024. We are US citizens but will be arriving after visiting Australia. I applied for the evoa yesterday not realizing it was way too early! I see that it must be used by May 3, 2024 (also they misspelled my middle name). We won’t be arriving until July 8th. So obviously this first EVOA we aren’t even going to use. Will this hurt our chances for another EVOA for July? It sounds like you have visited several times a year and use a Evoa each time. I just want to make sure we will be able to get another one or don’t have to apply for a different Visa. I have reached out to them through email but that may have gone into the abyss. I appreciate you insight!
Sarah
Hey Sarah, yes it’s fine for the first one to go unused. You can apply for another evoa in about 2 months for your July trip.
I applied for the EVOA on the 15th Feb and after making payment the site claimed that the payment had failed due to a security code mismatch. My bank notification said the payment had gone through though. The payment did not immediately come through on my statement so I thought I may need to apply again. On the 19th the payment went through, however the application information still says payment failed. I have emailed them several times but got no response. Any ideas on what should I do now?
Hey Paul, that’s so frustrating! I hope you get an answer soon. If you still haven’t heard from them until the day of your flight, maybe you can try showing the payment evidence on arrival and get the visa when you arrive instead?
Hi, I have signed up to molina last year? Did our trip. Just trying to get another 30 day visa. It is asking to upload passport and picture again. Is this normal? My details still show when I sign in.
Yes the same thing happened to me. Maybe they periodically check your passport again?
Great post, really helpful and I figured how to enter the hotel address which had me stumped without your advice. But why do they make this so hard? I created an account which involves uploading my passport & headshot. Verify and log-in – all OK. Great. Now apply for a visa – and upload the very same files…really? Next I’m being asked to upload a copy of my last bank statement and seriously wondering if I can trust their IT security and would I be better off just joining the line at the airport!
Hey Malc, the last time I applied they didn’t ask for so many things! I wonder if they will require bank statement in the airport too..
Hi Melissa, I don’t see how they could request that at the airport, most people won’t have it ready. It was requested as my “main document”, where I had expected maybe my return air ticket. A bank statement will show my account number and sort code – I’m not comfortable handing that over but maybe I’m over thinking it! Perhaps I’ll try to “redact” those details and see what happens 😉
Malc
I just ran into the same issue, did you end up applying for that visa?
were you asked for bank statements at the airport?
I am visiting Bali later this year via a one day cruise shore excusion, and using the B1 page. I was told to use 80222 as the postal code, and it populates fine. Arrival I said ‘CELEBRITY CRUISE SHIP”. I was able to upload Passport and Head shot fine. The problem comes in when I am now asked to upload a *pdf* of both a MAIN DOCUMENT and RETURN TICKET. Do you or anyone know what to upload for those two items?
Hey Dana, not sure what Main document is, but return ticket should just be the flight ticket out of Bali
Thanks for the reply, but as I said, I’m on a cruise! We don’t have a return airline ticket from Bali!
Where does the cruise end? is it still in Indonesia? if it is, then provide the flight ticket out of Indonesia. If the cruise takes you out of Indonesia, then provide the cruise ticket.
In any case, I think the cruise would be able to help you out since i’m sure you’re not the only one applying for a visa on arrival.
Hi Melisaa,
I’m visiting Bali in 2 week and also confused on the Main document. It states” Passport Valid for at Least 6 Months *
For holders of travel documents other than passports such as emergency passports, documents of identity, etc. must be valid for 12 months”. It has an * so cannot be bypassed.
Hey Amy, it sounds like they just want you to upload the passport again.
Hy,
I am from India. Now the eVOSA shows only B1 visa instead of B123 visa for tourism.is it the same? I was not able to find B123 visa option. But in all youtube videos and social media posts it is referred as B123.
Hey Nidheesh, if you apply for it online it is B213. You can just select B1.
Hi Melissa! Super helpful advice – just applied for EVOA (American passport) with no issues – very straightforward, my application was approved immediately. This is great because we just booked our very last minute flights today 29 Dec (Fri) and will be flying 1 Jan (Mon) – I was worried about whether it would take 3-5 business days for approval, but now I’ve got my EVOA printed and in hand! Woohoooo!
Thanks Melissa for the instructions, I was able to apply and receive my eVoA without any major glitches.
Definitely setting up an account helped. I uploaded both passport and photo to my account using pictures taken on my phone. When I applied for the visa, following your instructions, these appeared on the application page with my details.
The only glitch I had was that the system wouldn’t accept the Hotel post code that I cut and paste into the box. However when I typed it in manually it worked.
I will need to extend my visa whilst in country, so hope that process is as easy.
Today (at least), I could not log in to my account because the “CAPTCHA” check box did not work. The check box disappeared, it showed “ERROR for site owner: Invalid domain for site key”.
That error seems to be on their end. I’d wait a day or two for it to be resolved
Hi there, is the 30 day e voa valid from the day you enter the country or from when you apply for it? I am worried it will be out of date if I apply too early
Hi Mandy, the e-VoA is valid for 3 months after you apply.
Hi Melissa.
Any way of getting around the problem that the ‘Make a Payment’ button is missing from my eVisa application? All my details and application number etc are there, but there is no option for me to make a payment.
I am getting the same error how did you resolve it
Me too, I’ve been trying to apply about 30 times by now over the last 4 days. I always get a 500 error site. All applications were saved under “batch application”. I got to edit and finish three of them without getting another error site. However, no I cannot make a payment. I also contacted two different email addresses provided on the website but haven’t received any response. This is driving me insane… Can anyone help? Does anyone know a trick?
me as well, its driving me nuts. have done like 6 applications, all in the batch file and never any button to pay !!!!! and no response from immigration indonesia !!!
hey there, I had the same issue and was able to solve it by going to batch application, then clicking on the batch no. At the bottom of the page was a button where you had to submit the application. The status of the application then changed from draft to waiting for payment. When clicking on transaction no. and scroll to the bottom of the page I was then able to see the payment information as shown in the article above. A button then appears and I was able to do the payment through that.
Hope this is helping!
Hey Lina, have you tried creating account at MOLINA?
Hi Melissa. Great article.
I see a few people have experienced the same problem I am having right now. I have successfully applied and have my application number, but on my form there is no ‘Make a Payment’ button. Clicking on the ‘Waiting for Payment’ button does nothing and goes nowhere.
Any ideas?
Thanks
Hey Gary, I am not sure since I havent encountered that issue myself. Maybe you can try making a different application the next day?
Hi Melissa,
Thank you for the great post! I applied evoa and I filled in all the correct information and full address. However, in the approved email and the website for the visa document, It shows only the area where I am staying at, not the full address. I have a question if you had encountered this before. And if it is okay? Thank you Melissa
Hey Kyouma, I checked my past visas and it showed the full address of the hotel and the hotel name. That said, they might have changed it recently to just show the partial address? I think just be prepared to give the address when you are at the indonesian immigration side.
Hi Melissa,
I am travelling to bali some time soon with a single letter mistake in the last name / surname in my child’s EVOA. Will I be able to get through.. or will have to buy another voa ?
Hmmm that’s a tricky one, I really don’t know the answer. You could try to get through with the evoa on arrival, but they may insist that you get another voa so be prepared to pay for it.
Please help! On 4 November paid for my B211A visa (and I have the bank statement showing the withdrawal and completed process from the Indonesian side, so the cost has def been deducted/received) – but when I try to retrieve or download the visa, an error window pops up saying: “Oops! No data found.” What the hell? It has been 3 days since I paid for it and I can’t get it. Has anyone else encountered this problem? If so, was there a fix?
I’ve tried retrieving it in Firefox Incognito, Chrome and even Bing. Same error on all.
I also emailed the MOLINA office a few days ago – no response.
I am open to all and any ideas and suggestions.
OMG, I thought I was the only one losing my mind with the eVOA system. I’m applying for a B211A and it’s taken days to register/upload my info. I had to edit my name on the application and BAM. All my information vanished from the site. Has anyone else experienced this? If so, did your info pop back up on the site? I’ve still got a month before going to Indo, but I’m feeling sick about running out of time because of the glitchy system.
Also, payment. Let your bank know beforehand you’ll be making an international payment and to allow your card to make international payments (or just Indo).
Better still, if your bank has an app, you should be able to change your card authorisations on the app.
Website problems with visa extension online ! 🙁
Seems like there’s an issue with the website in the last week. Getting 500 error.
Clicking on “make a payment” does nothing
So I can’t pay and extend
Tried opening in Incognito as well
I’m logged in and authenticated
anyone encountered? what can I do?
I couldn’t see any way to apply without making an account, but now it seems that to apply for a second person I need an account for that person. Seems like a waste of time + I am scared of making mistakes, or making mistakes just on one application. We are not going to Bali, the airport we are landing at seems to have mostly domestic flights, and the international ones are from ASEAN and I think ASEAN passport holders do not require any form of visa. So I might just risk it and do it really on arrival…
Hey there, if the airport is international they should be fine, but doing it on arrival is an option too of course. Just make sure the airport offers visa on arrival on the spot!
To my experience, making an account is the best way for any visa applications in this immigration website.
Hi. I saw in a few online videos that the wizard asks for flight details and date of arrival. However now that I am trying to fill in the form it is not asking for these two details . Is that going to be a problem? Because i checked with a few friends who did this process have the arrival date mentioned in their EVOA.
Did you receive the approval on time? Mine was approved within 2 days. It’s the first time I’m doing this online, so curious to hear how it went for you.
Hey Adinda, are you referring to the regular e-VoA that allows up to 30 days stay? If so, that is what I applied for and the approval was pretty much instant. I have done it four times so far.
Does anyone know how long an application takes for a 60 day B211A tourism via? I requested and paid for this 4 days ago via the Molina website and the status is still waiting approval. And my flight is over 2 days.
i have been waiting for 2 weeks too. everyday i try to reach out to someone but nobody seems to be helping. the payment is already deducted from me and when i go into the website, it shows error…
same here….a week passed and my flight is tomorrow…scamming website, I’d have to make a VOA and pay it too
corrupted system
Great article Melissa, I having trouble like a few others. I tried to open an account like you suggested but never received an activation email (checked the my junk mail). So I decided just to apply. Uploaded my picture and passport with little problem, and hit save. Move on to the next section but the bottom of the page has no section to input a form of payment. The “waiting for payment” button doesn’t seem to do anything. I’ve tried different browsers, making a second and third application, waiting several hours between…. Nothing
I created an account and applied for my B213 visa. I thought I could click “add” and submit an application for my spouse but all that did was create a second application for myself. So now I have 2 applications pending payment. Questions: 1. How do I delete one? 2. If I have waited a couple of days, will they have expired and if I try to pay for one, will it create a problem? 3. Should I create a 3rd application and immediately pay for that one only? 4. Does my spouse need to apply with his own account?
You dont need to worry about pending application. They don’t care. Just pay one of them (or create another one if both have expired) and you’ll have your visa. Your spouse needs their own account.
Hi everyone, I am doing a visa run at the moment and now trying to reapply for EVOA to get to Bali. I was already granted an Electronic visa 2 months ago, but somehow the famous ACCOUNT NOT ACTIVATED still appears so I can´t log in. Any thought? Been 3 hours going crazy
Thank you so much for this article!!!!!
I was really nervous about this and had a bit of trouble with the post codes, but this guided me through.
no issues and got my VOA in my inbox within 2 mins!
Thanks xxx
I’m glad to hear that Emily. Have fun in Indonesia!
Hi 🙂
I’ve been trying to get a visa just to go through the airport ( I’m leaving the visa free transit zone), and I’m unsure what to put for residency during the application.
Thanks!
Hey Nicole, I guess I would put the airport in that case. Maybe you can try that?
Thanks for the help so far 🙂 Unfortunately I’ve tried to put the address of the airport and the postal code isn’t being accepted. I found the postal code online to be 19120. Is there potentially a different code?
Hey Nicole, you might want to try postal code 15126
Hi, I’m currently trying to apply for a 30D visa for Bali however as you mentioned above, the postcode requires 6 digits but the post codes in Bali are only 5. I have even tried to use the website you suggested. How do I get around this?
Thanks!
Hey Rupal, the postal codes in Bali is 5 digits as well. If you can share the place you are staying I can help you with the postal code
Dear Melissa,
My application was proceeding fine and then the system got stuck and did not display any payment fields – and then the application expired. Have you / anyone ever come across this? Do I need to start a new one? I opened the account and this application still sits with – WAITING FOR PAYMENT sign.
Many thanks,
Rena
Hey Rena, if the payment link still doesnt appear by now I would just make another application. It’s fine to have multiple visa applications.
Thank you so much for you advice, Melissa. Doing it again!
Kindest, Rena.
Any updates on this?
I have the same issue and tried it with two appliacations
I am having the same problem now – no ‘Make a Payment’ button at all on my application. Did you get yours sorted out?
Hello
It is being impossible to pay the fee. The system keeps canceling the transaction.
I called my bank and they told me it is approved but then rejected by the website.
Any help?
Thanks!
Hey Franco, does your card support 3DS? it could be why it was rejected. Unfortunately I think the only option for you would be to get the visa on arrival at the airport
HI,
I am trying to fill out the visa application but am not sure what to put for my accommodations. I will be splitting my time between Bali, Nuda Penida, and Flores but the application only allows for one location. I will be in each area for about the same amount of time. Should I put the place I am in first? Or the place I am in last?
Any info is apprecaited.^^
usually the first place you’re staying is fine. Or you can put the place you’ll be staying longest.
Hi Melissa!
I ve got my e visa from the account of my girlfriend (I find the b213 batch application).
We entered and had the visa applied to our passports.
Now the problem is that my girlfriend (she has the account) could extend the visa clicking the link,but the system doesn’t allowed me to do the same from *batch application”….
Any suggest?
Should I go to immigration office to extend?
Thanks you
Hey Leonardo, it does seem like you can only extend online if you have an account yourself. Try going to the immigration office and let me know how it goes
Hi Leonardo, I have the same problem. What was your solution? Thanks in advance!
Hey Melissa! I haven’t regisered for a MOLINA account but everytime I try to upload my passport photo i get an error saying couldn’t read file..any suggestions? I have even followed the “terms and conditions” guidelines!
what format is your passport photo in? maybe you can use services like tinyjpg to convert it to jpg of lower size
I have the same problem when uploading the passport picture. The system is very picky. Looks like it does not like the black & white photograph in the newer passport model. In this case, take both pages to include the color photographs. I was successfully uploading the picture that I took with my phone camera.
Hi Melissa,
I got the e-voa without any issues but the place of birth is not matching the passport. My passport has place of Birth = City, State as but the e-visa shows place of Birth = Country. Is that going to be a problem during immigration.
Hey Rohit, just checked the e-VoA we have and it also shows place of birth as country. We were let through just fine and we’ve done this three times so far. As long as your passport number and name is correct, it should be fine.
Thanks a lot Melissa for the quick reply.
I had mailed this discrepancy to `[email protected]` and `[email protected]` and to my surprise I received the response within 10hrs that the place of birth is fixed now. I can see it updated correctly on my E-VOA when I download it from the website again.
Oh i’m really glad! I was under the impression they are not that responsive, but I was wrong!
Has all the options changed?
I got the B213 but now see thats replaced with either B1 or B2.
I am attending some buisness meetings
Hey Bill, I think as long as you qualify for the visa on arrival, you can proceed to get the electronic visa on arrival which is B213.
Hi Melissa
We completed the online visa application and paid, but found out that one of the passport numbers is wrong, we tried emailing [email protected] but no reply, what should we do now ?
Thanks
Tina
Hey Tina, that’s a shame. From what I gather they don’t seem to be responsive on email. I have a feeling you might have to do another application and pay up for the wrong application… you could try and resolve when you land in Indonesia, but just be mentally prepared that you might just have to pay for another visa later on if they are unable to resolve it for you in the airport.
Hello.
I tried to apply eVOA again and again but my payment is always declined.
Why does this happen?
I tried to use VISA or JCB card to pay but the system refused.
Hey Ken, try calling your bank. They might be the one blocking the international transaction
Advice – It doesn’t work well as a Guest, Choose to register when submitting your eVisa application and then the Payment link will be visible. When I tried as a guest the Payment link was not visible. I tried several times before finally figuring this out and it worked on the first try after registering.
Thanks Mark for this valuable insight!
How long does it normally take for the account to be processed? Have just tried to create one but tried to login but cannot as account hasn’t been “activated”. But have not received “activation email”? Thanks
Hey Lydia, it should be processed right away
thanks for that , great to hear it will be issued after payment not take weeks as mentioned in many sites
HI Melissa,
I had issue with my card being blocked and the application status is saying “Payment Failed”.
It does not provide any way to recover the payment again.
Should I be creating a new application again? Not sure it will create a problem later on if there is multiple application since the system is quite new.
Does anyone experience any issue creating multiple applications for the same person?
Thanks.
Hey Tim, if the first application was not paid, you will be fine to create another application.
I had the same problem. I created a new application and used a different credit card but it generated the same result. Now my wife and I have eVisas but we don’t have one for our child. So I am not sure which line we will even want to get in when we arrive or if we will have to pay again or what. Very frustrating.
Hi Melissa, you have a very thorough step by step directions here. Very helpful!. Thank you for that.
Do you have any experiences in extending the eVoA. There is an information somewhere in the internet saying that you have to enter the country first before you can extend, that make sense. But then some people complaining about cannot find their application under the extend page. Long story short, they have to go to an immigration office for extending.
Hey there, I have not needed to extend for the visa myself, but when I login to my MOLINA account I can see the option to extend. When I click on it, I am able to see an option to submit application to extend (though I did not actually click on submit, since I am already out of Indonesia and I don’t need the extension)
I added a screenshot of how extending looks like to my post. Can you check? It seems that if you had created a MOLINA account when you applied for the visa, the process is straightforward
Thank you for responding in timely manner. I saw your screenshot. I also can see the extended button in my account, still no content because I have not entered the country. Hopefully I will not have the same experience like others that still do not see it after 2 weeks in the country.
let me know how it goes!
Updates from me…… 🙂
The extension button popped in my account without one week waiting. I was not sure when it really happened but on day 2 when I checked my account, I found the extension button there.
Anyway, the visa on arrival desk were still there in the airport. So, visitors can just pay the visa fee right away on the spot.
Great write up, it helped me a lot, everything worked for me, for waiting for payment, you need to click on “Details” and pay the amount.
Keep up the good work Melissa.
I am glad to hear that! Have fun in Indonesia 🙂
Hey Ajitsinh, where do I find “Details” exactly? I have the same problem and I am absolutely stuck … I could click on payment “Visa”, but it never asked me for credit card details.’
Thanks in advance!
The EVOA website is basically useless and unusable…I’ll take my chances on arrival!
Hi there, please note this system is totally flawed and is an embarrassment to the Indonesian Government. When the system scans your passport it makes mistakes everywhere. If not picked up by you then you have to pay for ANOTHER Visa when you arrive.
The Passport Issue Date does not appear on the passport scan confirmation, but when you get the visa it appears and is usually (90% of the time) incorrect.
I had to purchase 4 new visas on arrival because of the mistake on the eVOA. So make sure you check the information on the eVOA.
Hey Carol, Thanks for this warning! I’ll add it to my post
Hi Carol, you mentioned about the system scans passport. Did you use a cell phone to do the application? I used a computer and I manually entered all the data (such as number, issuance & expiration dates, etc). I had no issue doing this way.
I have applied for my eVOA twice now and don’t have the ‘make payment’ button on either of them so it just says ‘waiting for payment’. It’s very frustrating and looks like I will have to get one at the airport. Do you know if doing multiple applications would be a problem when doing the VOA at the airport?
Hey Els, that is frustrating indeed. You can get the visa on arrival at the airport, shouldnt be any issue on doing multiple applications.
Hi Els, I had this same frustrating issue. The “waiting for payment” button is a ruse. What worked for me was clicking the “Submit” button on the main/overview page where you can view all of your Visa applications. When I clicked that it said “Submit as guest or create account”. I clicked create account and chose an email. Then I was able to go into the detail of my application and scroll all the way down to the left of the red timer (“14 hours left” for example) and click “make a payment”. Hope that helps you!
Hey Serina, so creating an account helped the issue? Did you have to re-submit the application after creating an account?
Bonjour, nous voulons compléter le masque de saisie mais l’appli du site bloque sur le numéro de tél. Nous avons essayé
0033612345678
+33612345678
Avez-vous une idée?
Merci d’avance
Hey Renaud, sorry i do not speak french. I tried doing a google translate and it seems the app is rejecting your phone number? it should be +33 then your phone number
Hey, what can I do if it’s saying my face picture and passport photo don’t match? I look older, but that’s it! I don’t know how I change my face 😅
Hey Melissa,
This is very helpful thank you! I have applied for my E-VOA and received the payment confirmation link saying all is approved but my visa is saying the application expired. Do you know why this might be or should I just re-apply?
Thanks in advance
did you receive the pdf in your email? if you received the pdf, you should be good
Visa on arrival electronic (e-voa) applicants are not required to register an account
Visa on arrival electronic (e-voa) application can be done simultaneously for 5 people
thanks! looks like the molina website has been updated since the last time i applied for e-VOA!
Thank you so much for the extremely useful info and user friendly website, you are awesome!:)
I am flying from Bangkok to Jakarta on the 1st July and I don’t know if I have enough time for the online visa application to be approved.
From the moment I submit the online visa application, how long does it take to get the visa?
Hey Alex, assuming everything went smoothly, you should get your visa instantly after payment. Some people have had issues with payment, or the website being non-responsive, but you should definitely try! I’m about to apply myself for my June 30 trip 🙂
Hello Melissa,
I’ve made my application for my e-voa and I successfully pay through the link and received the confirmation of payment in my email.
Now when I go to my profile on Molina, it says “waiting for payment”
I’ve made the payment 3 hours ago and it’s still the same. The payment link is about to expire and I don’t have the visa yet.
What can I do?
have you checked that the payment has been reflected on your credit card?
Yes but the status of the payment is pending and my visa application on Molina has expired now…
hmm you might want to reach out to the support. did you screenshot the payment successful page?
I didn’t reach the payment successful page because it was a 404 page not found error. Even though the charge has been made in my account and I receive a payment recipt from the payment platform in my email. I’ve already email the support. I will keep you updated for the future. Also, when uploading my photo/passport I discovered they have to be the same photo as it was not leaving me continue with the process.
HI! I was wondering if the [redacted] is a valid 3rd party website to obtain your visa and extension. I am going to be there for 31 days and cannot change my flight to 30 to avoid the extension. This website seems legit to me but your post is making me nervous. Through using [redacted], it seems like an agent will be able to take care of the extension for me.
I also have another question, do you think it would be easier to do the 60 day visa even though it is more expensive so that I do not have to go to an immigration office during the duration of my trip?
Hey Sam,
I can’t vouch for that website since I have never used it, but it’s possible that they are a legit agent. Just that you’d have to pay an extra hefty fee for it.
I was messing around with MOLINA and it seems like you are able to apply for E-Visa now using MOLINA for Rp 1,500,000. So it just depends which way you want to go.
If I were you I would try for the 60 day visa since that website is charging so much more.
Hope it helps!
Hi Melissa,
Thank you so much for your post- it is immensely helpful!
Quick question – I was able to submit the application, and it looks like it is in draft mode. I received an email that it has been received. However, when I click on the transaction number, the “make payment” link does not pop up. It’s been over an hour- does the status have to change to “Approved” in the system first before you can submit payment? I would think you have to submit payment first to process the application. I’ll keep refreshing, hopefully it’s just a glitch! I also am confused what it means by “draft” mode. Shouldn’t it say “submitted” or something like that? It looks like the application is complete on my end. Any ideas would be greatly appreciated!
Hey Marlene, if the status is still Draft, there is a big chance it hasn’t been submitted yet. Can you try to make another application and see if it works? As long as you haven’t paid, it should be ok to have multiple applications.
Hi Marlene, did you ever solve this? I am having the same problem!
I have been trying for literally hours to get it to accept my passport scan and it just will not. I’ve tried scanning it, taking a photo of it, resizing it up , resizing it down adjusting the contrast up and down. I’ve tried jpg, png… I must have tried in excess of 50 times, and it keeps saying it can’t read the file. Absolute waste of time and VERY frustrating.
Hey Siobhan, understand the frustration and it seems like you’re not the only one facing issues. Just to confirm, you scanned the passport detail page of your passport, including the barcodes on the bottom?
I had the same experience before. The passport acceptance system is very picky. I scanned my passport with a scanner, the system won’t accept, 300 dpi, 600 dpi, the same thing. Finally it accepted the passport picture I took with my cellphone camera.
I have tried applying eVoa online on chrome for B213 from India. The website accepts with success my details, and uploaded Photo and Passport scan. After submit the email activation page is not popping up nor am i receiving email for verification and it just takes me to login page. It says Login not validated on trying to login. Dont know how to go ahead.
Is there a problem if my passport does not have a surname but only given name in my Passport…In my passport surname is blank. Please advise as I tried with Gmail and Rediffmail. When i try to create account again it says email already exits and is not accepting both my mail id’s. Please help or suggest as I have tickets and hotels booked.
Hey Pradeep, unfortunately I think many people experienced the same thing and I have yet to hear anyone who managed to resolve it. You can try emailing them at [email protected], but I have heard they are not responsive. Your best bet is to just get visa on arrival when you get to Indonesia.
Dear Melissa,
We are visiting Java and Bali with our 2 children aged 2 and 4 on 1st July. We have a journey of more than 30 days. Can we request an evoa on the same account or do we have to create a separate account for the children?
In addition, we hope that you can advise us on how and when we can best extend the visa to 60 days.
Stefan
Hey Stefan, in my experience I did have to create separate accounts even for children too. To extend, you can just login to your MOLINA account again and click on the “Extend” navigation menu.
Hello
I just applied for my e-VOA and it went great! My e-VOA is approved. After that I wanted to extend it because I’ll be staying around 36 days. But when I push the “extend” button, there is no e-VOA that I can select.
Can I only extend my e-VOA once arrived in Bali? Or does the site need some time to registrate it? I thought I could immediately extend it.
Thank you so much in advance!!
Hey Stefan, I am able to see my profile in the Extend menu. Maybe you can try again in a few days or after you arrive in Bali. Let me know which one works!
Hi, do you have an update on this? You have to enter the country before you can see the eVoA in the extend page. Anyway, some people complained about never saw it popped and ended going to an immigration office for extending old school way.
Howdy, I’ve got a problem getting a EVOA online because I mucked up the first effort with the size of the pics, and on numerous attempts to re-apply, it won’t let me go ahead because it says my email already exists, even though the first attempt failed. It appears the system doesn’t wipe out the email even though I couldn’t get through the next stage of registering an account.
Any thoughts, Ray Wilson
Hey Ray, maybe you can try with a different email?
Hey Melissa, Thanks for the helpful information.
One question for you what are we supposed to put in the “Immigration Office” field?
I have a trip coming up soon and will be landing at the Jakarta airport. But I am really unsure what is supposed to go on this line. Am I supposed to visit an immigration office here in the US before I go? Or what is supposed to go here?
Thanks!
Hey Craig, it seems that you just need to input the postal code of the address you’d be staying while in Indonesia. The Immigration Office field will then be automatically populated
Hi Melissa,
Sorry you’ve had so many questions but can I ask another please – I’m going to arrive in Indonesia in July and stay for 60 days. The eVisa says it “must be used within 90 days from the date of issue” – does that mean you must enter within 90 days from date of issue, but then you can have 60 days (I will be leaving Indonesia more than 90 days from now so just wondering how soon I can apply for the visa). Thanks so much!
Hey Issy, yes your understanding is correct. the 60 days will only kick in once you have entered Indonesia.
Hi Melissa,
I am unable to see MOLINA app on Iphone or Android, phone. Is this the real name or does it has another
name for app.
Hey Cynde. It’s not an app, it’s a website. Follow the link on my post to get there
Hello Melissa
Can you please explain how I can extend my e-VOA for Indonesia? Thank you very much in advance!
Hi there,
I’m trying to complete my eVOA and when I type 80363 as the postal code for Grand Hyatt Bali it keeps saying invalid, but that is the correct one. Everything else is grayed out so I can’t proceed with the application. What should I do?
Thank you!
Hey Mary, there is a section where I described how to fill in address above. Please try following the instruction I have written
Thank you, Melissa. I did follow your instructions however, for some reason, it’s only recognizing certain zip codes. The correct zip code for my location is 80363. If I type in 80361 which is a different village it recognizes it and populates the data based on that zip code. But 80363 does not recognize it and says invalid.
Wow that is so weird and frustrating 🙁 will you be staying at any other accommodation?
I’m having the same issue for the postal code (80363) in the e-VOA app. The webform validation/population is whacked…I’ve tried on 3 different browsers and 2 different devices. Kind of hoping it gets resolved before next week…
Hey Mary, not sure if you’re already in Bali but i encountered the same issue and managed to find a fix. can you check my post again? i have updated it
Hello,
Any luck? I have run into the same issue today and is super frustrating!!
Hi Melissa,
I cannot upload passport.
Always say error.. I did many time and different kind of picture, always follow criteria.
can you help me?
Hello – Thanks for the helpful post.
I am applying online and after asking for my date of arrival, it asks for a flight number – is this the flight I am arriving on or do they want to see I have booked a return?
Just want to make sure before I put the wrong details! 🙂
Thanks in advance
Hey Holly, this would be the flight you are arriving on
Hi, I try to signup and create an account but
are 2 days that when upload passport.. always error.. same error.. I think there is problem after update site May 8th.
Someone can help me?
thanks
Igor
Hi Melissa,
thanks for the provided information!
Just one question, with eVoa, do I need a return flight ticket within 30 days when entering (even though I’m planning to extend it to 60 days)? Or is a return ticket 60 days after arriving fine? If I need one at all?
Thanks in advance,
Niklas
Hey Niklas, I suppose it will depend on your luck. I have never been checked for a return flight when entering Indonesia, but I did hear they check sometimes. I think if you have a return flight you can just show it and explain that you plan to extend online. Be prepared to show proof (a page that says you can extend, your flight booking, hotel bookings, etc)
Hello Melissa, thanks for the very clear instructions for the eVOA as there’s a lot of confusion about this online. Do you have any experience with the extend?
Thanks,
Mark
Hey Mark, I have not had to extend yet
Same question here…any new informations?
Hello
First of all: your blog is really helpful. I didn’t even know that een e-VOA was possible! That’s so much easier!
I am going to Bali this summer for 1 month & 4 days, which is more than 30 days, so I need to extend my visa.
Can you please explain me how can I extend my e-VOA?
Thank you in advance.
Hi, Do you know how to trigger an account activation email? I have created my Molina account on the website, but have not received an email to activate my account, so therefore can’t login to apply for visa as I get a message saying account not activated. The same thing has happens to my partner. Have tried reaching out to immigrasi via email, Facebook and instagram message and have had no response.
Really need to apply for the eVOA as opposed to getting one in person on arrival – as we will be staying longer than 30 days so will need a 30 day extension which we want to do online rather than having to travel to an immigration office multiple time as we have plans to be moving around a fair bit during this time.
Thanks Fran
Hey Fran, have you checked your spam box? the email should come from [email protected]
Hi Melissa,
I am in the exact same situaton as Fran. We have tried many times as well to create an account. It seems all goes well yet we never receive the account activation email. No one ever replies from the visa website either.
Sorry to hear that Dana. Worst case, you can still do visa on arrival when you arrive in Indonesia.
The same thing happened to me 3 days ago. I tried emailing as well. I had someone from ingrasi write back asking for the email, to which i sent and then radio silence. Hope they get back to me soon.
Indeed it seems like something has gone wrong with the account creation for many people. Please do keep us posted whether it gets fixed!
Hi there
Same problem for me. I applied on 5 may but no activation email. I’ve emailed [email protected] with no response, and I just emailed the Sydney office of the Indonesian embassy at [email protected].
At least I know others are having the same problem, and its not that I mis-entered my email.
I will report back in if I hear back from the Sydney office.
And thanks Melissa for your excellent guidance!
Hi there – I received the following response from the Sydney office of the Indonesian embassy:
“If you encounter difficulties to apply eVoA, you can apply Visa on your arrival at the Indonesian Airport visa counter.”
So no online VOA for us and back to the old analog “go to the visa counter”.
Cheers
Hi Melissa,
I need to travel to Indonesia twice in the same month.
Do you know if I can re-enter Indonesia with the same visa, or would I need to apply another time?
visa on arrival is single entry, so you’ll need to apply for another one if you left Indonesia then came back
Hi Melissa,
Thanks for putting this together. We arrive in Bali in the next 2 days. While the e-VoA was no issue, on the eCD website, my full name doesn’t quite fit in the space they’ve given for it (I blame my parents more than the folks who designed the ecd website). Not sure how to proceed because of this. Would you know if it is better to ask for a hard copy to fill out at the time? Or is it ok to shorten the name or will cause any issues at the immigration counter?
Thanks and Regards,
Gopal
Hey Gopal, if I remember correctly there was no more physical copy customs to fill out at the airport. so I would just fill in whatever characters you can fit in but make sure your passport number is correct. Immigration doesn’t check custom, it is a step after that. Worst come to worse you could just refill the ecd based on the instruction given at airport.
Thank you Melissa for the prompt response. Will try this out.
Hi Melissa
Great article and info!
My problem is that, no matter which photo I try to upload, it keeps rejecting the photo and says I need a neutral facial expression. I’ve tried about 10 different pics.
Any suggestions?
It’s hard to say without seeing the photo but generally it needs to be a passport photo on plain background
Thanks Melissa. Yes, it is a passport pic. I’ve tried the original photo in my passport, as well as about 10 slightly different looks against a blank wall. Maybe I just look grumpy all the time! 🙂
Is there any way to contact Imigrasi? I tried the chat on their FB page, but no reply.
I had no luck contacting imigrasi unfortunately. Maybe you can try uploading again on a different day. One last question: did you crop the photo to be exactly 4:6 ratio?
Hi Melissa, we’re travelling quite a bit around Bali, Java, and Sulawesi, and have only booked the first couple of nights as it depends on trains and weather when we will be able to reach our next destination. Will it be okay to just put in the first night in Bali on the address part?
Thanks
Yeah I would just put the first night in Bali!
Hey Melissa,
Great information. I am attempting to create an account to get an eVOA and it asks for “mothers name”. Is this mothers full name of maiden name?
I put my mother’s full name
Hi,
I’m currently in the process of creating my Molina account, however it’s asking me for ‘Mothers name’. Not sure if I’m being oblivious, but what does it mean by this?
Thanks!
Hey Bella, I put my mother’s full name
Was this your mothers name after marriage or her maiden name
I think her current legal name should be fine
Hi Melissa, great article. Once you have the evoa, which immigration lines do you use? The foreigner or visa on arrival line? Thanks
Hey Rio, I used the Visa on Arrival one but I think any one of them would have been fine. Whichever one had shorter line i guess!
Hello Melissa,
My wife and I are very grateful that we encountered your travel the world site.
You have made our Indonesia eVOA process so simple with the Google map hack to filing the residency part of the government web application.
It took us weeks to get hotels to get us the information that your solution resolved in minutes.
It should now be a smooth entry from Singapore!
If we encounter you out there somewhere, we owe you a couple of rounds 😎 🍻 😉
Hey Carlos & Katey! I’m glad I was able to help. enjoy your stay in Indonesia 🙂
My passport number keeps getting denied saying it’s 1 number too short. Has anyone else experienced this??
hey ava, which country is your passport from and how long is it?
Hi Melissa
Thank u for the Great Article.
Do you Know how to apply for a childrens evisa? We have created single accounts for all of our children and pictures and passports were accepted. But we are Not allowed to apply for the 60day e Visa, it says the passports arent eligiable… what can we do?
Hey Sarah, can they apply for e-VoA? you can extend it once to become 60 days if you need it to be longer than 30 days
Hi. We’re staying at 3 hotels. The first one for just a few hours (late arrival into Bali) then Sofitel (5 nights) and Club Med (6 nights). Do we put the first hotel (few hours) or put one of the other two do you think?
Hey Steve, I would put the Sofitel one!
I keep getting a denied message when I try to register. Does anyone else have experience with this and if so how did you fix it? Thanks!
Hey Christie, have you tried using a different browser or a different device? Or sometimes trying at a later time would do the trick. I experienced issues on my first visa application, but a few hours later it worked.
Hi, 3 of us are travelling to Bali in April. One of the group tried several times to upload photo of passport, but kept getting denied. Tried again today but uploaded the passport photo before the actual photo and and this worked. It’s a bit of a ridiculous issue where this glitch happens when the photo is actually fine but website just won’t accept it. Also clear the device (laptop/phone) cache for the site before trying again.
Hi Heather. Thanks for this information!
Hello Melissa thank you for all the information.
May I ask another thing, when filling in ‘ Full name ‘ do you put your given and middle name first and finally your surname ? or do you have to start with your surname ?
I put given name and then surname. As long as it matches your passport and your passport number is correct it should be fine.
Hello. I’m trying to apply for a eVOA, but I’m gonna be staying at three different hotels, and the application won’t allow me to add more than one address. Does anyone have any experience with this?
Just put the address of the first hotel
Thanks for this, sorry for my unnecessary question 🙂
Hoping you can help. When applying, it asked for my arrival date. I put in the arrival date, but when it came time to the option of paying, it shows my arrival date as a “depature date” Is that OK? I applied for the Tourism Single-Entry Visitor Visa 60 Days
Yeah the same thing happened to us. But it was okay since the visa was still issued correctly.
by the way this method is only for e-visa on arrival (e-VOA) and i think you will only be granted 30 days. It is extendable though.
Kindly advise if pav is in Bali now and already done the EVOA & ECD, and he is now going to Jakarta immediately after Bali, Must he reapply for EVOA & ECD again before going to Bali.
Hey Elvie, not sure who pav is but if he is just traveling domestically he doesn’t need to do evoa and ecd again.
Hi Melissa.
I got my e-visa 2 weeks ago, but do I need to fill out other, ie customs declaration?
Thanks.
Benita DeMeo
Yes, good point! you can fill out custom here
https://ecd.beacukai.go.id/
Hi Melissa
My partner has unfortunately applied for his visa with the incorrect expiry date of the passport which you can’t change.
Can he apply for another with a different email address?
Thanks in advance 🙂
Hm, they can try to apply with another email, but likely have to pay for another Rp 500,000 for the visa. are you absolutely sure you can’t change the passport expiry date? what about adding another passport (it’s been awhile since I logged in, so I dont know if you can). If you have time, i would also try to reach out to their support email.
Hi Melissa,
Thank you for your article! it’s very helpful.
One question:
I applied for a visa on arrival and got approved but the blue words say it is “visitor visa”. It is different from your “e-VOA”. Besides, I could not find the option for “e-VOA” but I paid the same total amount of fee as you mentioned above.
How do you find the option “e-VOA” in the system?
Hey Claire. I think if you have gotten approved for visitor visa, you should be fine. e-VOA is just the electronic way to apply for a visa on arrival, which was supposed to be on arrival at the airport but was creating long queue during peak time. But at the end of the day the outcome is a tourist visa. So, if you have gotten a visa it doesn’t matter what the method you use!
Hi Melissa, I’ve been trying to complete the online E-via application, however, even though I’m only staying on Gili T, there are no corresponding names in the drop down boxes for Province/City/District etc etc for the information I’ve been given by people on Gili (Hotel Manager)….very frustrating. How did you go completing this.
Trying to send email to Immigration to sort out.
Enjoy your travels.
Hey Brian, Gili T is part of Lombok – did you try looking there?
I had the same issue. It’s extremely frustrating! I’m staying at the St. Regis, and none of the info in the address of the hotel corresponded to the dropdowns on the visa application. I had to scour Google maps to figure out the district, village, etc. Once you figure out the city (in my case, Badung), it narrows down the options for the district and village. Thank goodness for Google.
Thanks for the post, Melissa! 🙂
Thanks Keira for this info! i’ll look into it more and see if I can provide more information.
hi, thanks for the tips regarding filling this out. I’m curious what is the best way to get A photo of the applicant – which needs to be in a 4:6 ratio and at least 400×600 pixels in size?
Can I just take a pic from my phone and resize it?
yup that’s what i did
Hi Melissa,
How big should be the upload file for the passport as I have tried multiple attempts to upload it but it keeps saying please wait and nothing happens.
Thanks,
Shoey
Hi. I am Jef and I would like to apply for Indonesia’s e-VOA too.
You wrote that you chose the wrong gender then you corrected it.
So, does it mean you had 2 softcopies of e-VOA? (one with incorrect gender and one with correct gender)
And, may I check if we should include a ‘comma’ in the name section? (Chinese passport has a ‘comma’ after the surname)
Hello
I completed the online visa application without any problems until it came time to.pay with my Visa debit card. The website would not take any of my four valid cards. I even received the OTP from the banks accepting payments. The Indonesia website would not complete the transact ion. I applied for the VOA 22 days in advance. I have sent emails to three listed immigration emails …still no reply
Do you know if I arrived at the Bali airport with the completed E VOA form , could I pay for the online missing payments in cash at the airport.?
I would much rather have the online visa as it would be easier to extend online
#2) Are the Goa issued at the airport extendable online ? I would prefer to have the ability to extend the visa online and not through an agency
Thank you in advance
Hey Derrick, unfortunately I think e-VOA needs to be paid online. Perhaps you can contact your bank to see why the transaction was denied.
Derrick, I had the same experience with my credit card. Actually the rejection is not by the website but by my credit card. I found that because I talked to my card provider. After that I used a different card, finally it worked. My suggestion, try to use different card, does not have to be under your name.